SystmConnect – Contact us Online
Call waiting time
Checking symptoms and getting help online
The online alternative to NHS 111 telephone services offers accurate advice and fast access to urgent healthcare.
NHS 111 OnlineZero Tolerance Policy
Downton Surgery is committed to protecting our staff and patients. Abuse of any kind — in
person, by phone, or online — will not be tolerated.
Opening Hours
Surgery: 8:30am to 1pm, 2pm to 6:30pm, Monday to Friday
Dispensary: 8:30am to 1pm, 2pm to 6pm, Monday to Friday
Make, change or cancel an appointment
The quickest way to reach us is online — no waiting on hold.
Contact us online
Prefer to call? Ring us on 01725 510296.
Read more about our appointment booking process
Get a repeat prescription
The easiest way to order a routine prescription is using the NHS App.
Need it urgently, or can’t see a medication on the app? Contact us online instead of calling.
Read more about repeat prescriptions
Get a sick note for work
You only need a GP fit note if you’ve been off work for more than 7 days.
Contact us online to request a fit note — no need to call. You may be asked a few short questions to help the clinician completing it.
Prefer to call? Ring us on 01725 510296.
Read more about getting a fit note
Get test results
The easiest way to see your test results is via the NHS App or NHS Online Services. Got a
question about a result? Contact us online and we’ll get back to you — there may be a short delay as results need doctor review first.
Find out more about your online health record
Download the NHS App or access NHS Online Services
Join Downton Surgery
You can join Downton Surgery today if you live within our catchment area.
What’s our phone number and email?
Our phone number is 01725 510296. Prefer not to wait on hold? Contact us online instead.
Our email for non-clinical communications is bswicb.downton.surgery@nhs.net.
If you’re already a patient, please contact us directly using SystmConnect.
NHS Live well
NHS advice about healthy living, including eating a balanced diet, healthy weight, exercise, quitting smoking and drinking less alcohol.
Register online today
Use the NHS Register with a GP Service to register with Downton Surgery
You do not need your NHS number, but it could make registration easier.
Register